Frequently Asked Questions

FAQ

Ok, so what does FAQ stand for?

FAQ (pronounced FAX) stands for Frequently Asked Questions, and is a source for answers to the most commonly asked questions from a particular organization. Often, these are put together by help-desks, technical support people, program authors, and others who answer the same questions several times from different people. FAQs are an excellent starting point to try and find the answer to what might seem an easy question.

So, here is NETexas's FAQ file:

1. What is Spyware or when I get connected to the internet it seems to be very sluggish on many of the webpages I visit. Why?

This may be caused by spyware that has gotten itself installed on your computer. Spyware is software that is installed without your consent. This software can be used to give people information about what webpages you vist and sometimes can even give them credit card and personal information, it also will cause popups to appear. To get rid of spyware or check to see if you have any on your computer download a program called Adaware, to do this goto www.ad-aware.com.

2. My computer asks for my name and password over and over when I try to dial in.

Three things could be happening. First, you may be miskeying either your username or password. Make sure you key it in, just as given to you by your NETexas representative. Unless specified, all letters are lower case. There are NO spaces, periods, commas, or other punctuation marks. Second, someone else is logged into that account at the current time. This means that if you are at work and are trying to log in to your account while your spouse or child is logged in at home you will not get a connection. Third, payment on the account has not been received and the service has temporarily been inactivated. As soon as payment is received you will be able to connect.   If you feel that none of these are the cause then please call our helpdesk for assistance.

3. I have a 56K modem, but I'm getting slow connect speeds.

The 56k "standard" has been set. However most manufacturers' are constantly revising their code to give better performance and more consistant connect speeds. Every few months, modem manufacturers will release a new modem code (called a driver) that will make the modem more standard. Check the homepage of the modem manufacturer or the homepage of the computer manufacturer for the latest modem firmware codes or new drivers.

4. I keep getting disconnected. Are you disconnecting me?

No, NETexas does not disconnect users from our server. The main cause of disconnects is due to out-dated modem drivers. You can either download the newest drivers from the Net or contact the modem manufacture and request the newest drivers. The second most common cause is a "noisy" phone line. This is usually caused by static in the line. If you call your local phone company, they can clear the line for you. Also, there is the possibility of  "timing out". After 15 minutes of NO activity on your account you will be disconnected. But, please call tech support first to double check your dial-in settings.

5. My Web Browser says '404 File Not Found', what's up?

The page you are going to no longer exists. Due to the ever-changing nature of the internet, these are not uncommon errors. If a web author changes the name of their page, existing links, bookmarks, and addresses will not work. If possible, contact the webmaster of the site you are using.

6. My mail program says my mail box is locked, what's wrong?

If you send mail to a bad address, the mail server will occasionally lock your mailbox down. If this has happened, call our help-desk and tell us what has happened.  We will try to unlock your box for you.

8. I'm using Microsoft Frontpage or Frontpage express to upload my homepage but it's not working. Why?

More than likely, you have entered the wrong address to publish to. The most common thing that people enter is www.netexas.net/username. The correct address should be ftp.netexas.net. You do not need to put your directory after the address because our FTP server will know where to store your files based on your login name.

9. My computer says 'Unable to negotiate a compatible set of network protocols' when I dial in, what's the problem?

This, it seems, is a problem encountered in some dial-up programs. The first thing to do to correct this is to close all your programs, shut down, power off the computer, and   re-start you system. Most of the time this will reset the values and allow you to log in to your service.

10. I don't have a virus protection program. Do I really need one?

We do reccomend that you have some sort of virus protection because the internet is used to transmit viruses. Norton antivirus is the program that we like because of its frequent updates and ease of use.

Remember, you can always give us a call at our office for assistance. Our hours are 9:00am to 6:00pm Monday thru Friday and 10:00am to 3:30pm on Saturday